FAQ

Returns

What is your return policy?
Our return policy can be found here

My product arrived damaged/defective, what do I do?
If your product has arrived in a damaged/defective state, please follow this link: https://blendaco.myreturnscenter.com/ and enter your order number and email to begin the return process. One of our customers support assistants will be in contact to walk you through the process.

How do I make a return?
For all returns, please visit our return policy and follow the "Return My Product" link to commence your return.

Please make sure you have read and fully understand our return and refund policies before returning your product.

Are your products covered under warranty?
Yes, all of our products are covered under a 12 Month Warranty.

What do I do if I have a Warranty Claim?
If your product has a fault that occurs within 12 Months from the date you received the product, please use visit our Return and Refund Policy page, and follow the link next to "Return My Product" to commence the return process and receive either a full refund or product exchange.

What is your 30 Day Money Back Guarantee?
The 30 Day Money Back Guarantee is our policy that allows customers to purchase online risk-free, try our product for 30 days and if you don't like it, simply send it back using the 'Return My Product' link and receive a full refund.

Who pays for the return shipping?
It is up to the buyer of the product to cover the cost of return shipping. Return shipping costs are non-refundable.

Shipping

What are the shipping options?
At Blendaco, we believe our customers should never have to pay for shipping, so we offer Free & Fast Delivery on all products (Australia Only). 

Your product will be delivered anywhere in Australia within 4-5 Business Days of dispatch.

How do I track my order?
You can track your order simply following this link, or by going to 'Track' in the main menu, and entering your Order/Tracking Number.

How will I receive my order?
You will receive your brand new Blendaco Portable Blender inside our personalized branded packaging box, with all accessories and instruction manuals inside. Packaging dimensions: (L) 115 x (W) 117 x (H) 285mm

What do I do if i never received my order?
Firstly, Track your order using our 'Track' page to locate your delivery. 
If there is no delivery information, please call us on (08) 8317 6027, or email us at support@blendaco.com.au and one of our friendly customer service assistants will help you right away.

How do I make changes to an order I've already placed?
If you wish to make changes to an order that you have already place, please call us on (08) 8317 6027, or email us at support@blendaco.com.au and one of our customer service assistants will amend your order if it has not already been dispatched for delivery.
If it has already been dispatched, we are unable to amend the order. 

Product

Can I slice through frozen fruits and ice with the Blendaco Portable Blender?
Of course! Our portable blenders are manufactured with high powered, high quality 7.4V Japanese Crafted Carbon Steel Motors for ultimate frozen fruit and ice crushing abilities.

What are the dimensions of Blendaco's Portable Blender?
(L) 75 x (W) 75 x (H) 275mm

Can I charge my portable blender with any USB port?
Yes, you can charge your Blendaco Portable Blender using any USB port.

How do I clean my Blendaco Portable Blender?
This is one of our favourite parts as it is practically self-cleaning! To clean your Blendaco Portable Blender, simply squirt 1-2 drops of dish washing liquid, fill half way with water and blend. Rinse and repeat until clean!

Please Note: The base of the Blendaco Portable Blender withholds electrical components, so be sure to avoid water from getting into the base.

Can I store my Blendaco Portable Blender in the fridge?
The jar is safe to store in the fridge. The base itself should not be placed in a fridge due to electrical components.

Can I put my Blendaco Portable Blender in the dishwasher?
The base of the portable blender withholds electrical components and should not be placed in a dishwasher.

The jar and lids are dishwasher safe and can be cleaned using a dishwasher.

Please refer to the instruction manual for cleaning methods.

How many ml does the Blendaco Portable Blender hold?
450ml

How long does the battery last?
You can make up to 20 blends before it will run out of battery, but we recommend to charge it regularly for powerful blends.

Is the Blendaco Portable Blender BPA-Free?
Yes, all of our products are manufactured with 100% BPA-free materials, and manufactured within Australian Product Safety and Compliance Standards.

Can I use hot liquids in the Blendaco Portable Blender?
Yes, our jars are made from high brosilicate glass which is a stronger, thicker type of glass that is resistant to rapid temperature changes! Enjoy hot coffees & iced coffees, the choice is yours!

 

If you still have questions that were not answered here, please feel free to contact us using our Contact Form.

Alternatively, contact us via email at support@blendaco.com.au or via phone at (08) 8317 6027 and one of our customer service assistants will assist you right away.